Returns/Exchanges Policy

FASHION BIKINI always strives to maintain a good relationship with its customers, and we want your experience to be special. To this end, we have created a policy that meets your needs and complies with current legislation (such as Federal Law No. 8,078 of 1990, which gave rise to the Consumer Defense Code).

RETURN POLICIES FOR PURCHASES MADE IN THE E-STORE:

1. Products purchased in the e-store cannot be exchanged or returned in physical stores.

3. The refund will be issued to the customer using the same payment method chosen at the time of purchase. If the customer prefers, it may also be issued as a store credit coupon for a new purchase in the online store. Credit card refunds will be processed within 3 business days of receipt of the merchandise, and the card issuer will issue the credit within two billing cycles.

4. Shipping costs will not be included in the store credit or refund

5. The deadline to request a return/exchange is 7 calendar days after receiving the order, whether the reason for the return is regret, withdrawal, defect, dissatisfaction, or any other reason;

6. Once the request has been made, we will provide an authorization code for posting so that you can take your return to a Post Office branch and send it back free of charge;

7.  Returned products must be in their original packaging, with intact labels and seals, and show no signs of use. If the products come with accessories, these must also be returned;

8. We will not accept the return of products that have been used or damaged;

9. Due to high logistics costs and associated bureaucratic complexity, we regret to inform you that we DO NOT offer exchanges or payment refunds for orders shipped outside Brazil.

This decision was made in consideration of the high costs involved in reverse logistics and the associated administrative processes.

We understand that customer satisfaction is extremely important, and we are committed to providing high-quality service. Therefore, we recommend that international customers carefully review their purchases before finalizing them, ensuring that the chosen products meet their needs and expectations.

10.  FASHION BIKINI will assess the condition of the returned product, and if it does not meet the rules stated above, the return will not be accepted.

 

How do I return a product I bought in the e-store?

1. Send us an email at info@fashionbikini.com   providing your order number, the items you would like to return, and the reason. We will then send all return instructions by email.

Return Policy for purchases made in physical stores

1. The deadline to make a return is 15 calendar days after the purchase;

2. The purchase receipt must be presented for the exchange to be made;

3. Returned products must be in their original packaging, with intact labels and seals, and show no signs of use. If the products come with accessories, these must also be returned.;

4. We will not accept the return of products that have been used or damaged;

5. The exchange will only be accepted at the store where the purchase was made;